Policies
At Self the Salon, we are dedicated to creating a mindful, personalized experience for every guest. When you book an appointment with us, we reserve that time exclusively to nurture your unique hair and self-care needs. Late cancellations or missed appointments can disrupt this intention, which is why we have policies in place to honor our time and yours.
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48-Hour Notice: We kindly ask for a minimum of 48 hours notice via phone call if you need to reschedule or cancel your appointment. Changes made within this window will incur a 50% service fee as our team cannot easily refill the dedicated time.
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No-Shows & Late Cancellations: If you do not attend your appointment, a 100% service fee will apply. This must be paid before rebooking.
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Change of Services: If you decide to adjust your booked service, please let us know more than 24 hours in advance. This allows us to offer the appointment time to another guest eagerly awaiting their Self the Salon experience.
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Deposits: a $100 deposit is required for all colour appointments and a $50 deposits for all hair cut appointments, (extentions deposits may vary from client to client). these deposits are non refundable, however if you cancel or reschedule at least 48 hours in advance your deposit can be transferred to your next appointment. If you cancel within 48 hours your deposit becomes non transferable, if you can not attend someone may take your place but your appointment can not be rescheduled.
These policies ensure we can continue providing the nurturing environment you know and love while supporting the sustainability of our team and business.
Thank you for respecting our time and helping us create a space where everyone can feel confident, connected, and cared for.
